Refund Policy

Digimental.health Refund Policy

1. Scope

This Refund Policy applies to Clients who have purchased online therapy sessions through the digimental.health website ("Website").

2. Cancellation by Client

• More than 24 hours before the scheduled session: Clients may cancel an appointment with a Therapist with no penalty and receive a full refund.

• Less than 24 hours before the scheduled session: Clients may cancel an appointment but will be charged a cancellation fee of [Specify percentage or fixed amount of the session fee].

• No-shows: Clients who fail to attend a scheduled session without prior notice will not be eligible for a refund.

3. Cancellation by Therapist

If a Therapist cancels a scheduled session, Clients will receive a full refund for that session. Digimental.health will make reasonable efforts to help the Client reschedule the appointment with the same Therapist or find an alternative Therapist.

4. Technical Issues

If a session is interrupted or cannot be completed due to technical issues on the part of digimental.health, Clients will be offered a full refund or the option to reschedule the session.

5. Dissatisfaction with Service

Digimental.health is committed to facilitating positive experiences between Clients and Therapists. If a Client is dissatisfied with a session, they are encouraged to communicate directly with the Therapist to try and resolve the issue. If a resolution cannot be reached, the Client may contact digimental.health to discuss the situation. While digimental.health cannot guarantee refunds in cases of dissatisfaction, we will review each case individually and make a determination based on the specific circumstances.

6. Refund Process

Refund requests must be submitted in writing to [Your Contact Information]. Refunds will be processed within [Specify timeframe] of the request and credited to the original payment method.

7. Exceptions

Digimental.health reserves the right to refuse a refund or apply a different refund policy in exceptional circumstances, such as fraudulent activity or misuse of the Website.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at [Your Contact Information].

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